HOW DO I PLACE AN ORDER?
To place your order, you choose the product that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information and pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.
WHERE CAN I ENTER MY DISCOUNT CODE?
Your discount code can be added at checkout. The discount will immediately be discounted from the total sum when applying the coupon. Please note that you can only use one discount code per order.
WAS MY ORDER SUCCESSFUL?
You should receive an email confirmation within 10 minutes of placing the order. There might be some issue with the order if you don't receive an email confirmation. Please contact us immediately via email at email@example.com
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us immediately via email at firstname.lastname@example.org We will not be able to change or cancel the order once we ship it. You can still however return it once you receive it for a refund or exchange,
We currently accept all major cards via PayPal.
DOES FREE SHIPPING COME WITH TRACKING?
All US and European countries orders will come with tracking number. Some countries such as China, Russia, South Africa will not come with tracking number but come with a confirmation number instead.
RETURN AND EXCHANGE
As a customer, you have the right to return and receive a full refund or exchange of any purchased products within 30 days of receiving your order. Please email us at email@example.com for return requests.
HAVE YOU RECEIVED MY RETURN?
You will receive an email confirming your return from our return department and your refund will reach you within 3-5 business days after that. If you haven’t received an email within two weeks from the date that you returned your package, please contact our customer service with your order and tracking number.
I HAVE RECEIVED THE WRONG PRODUCT.
This rarely happens but we will take full responsibility when it does. We will ship you the correct item at no additional cost. You can keep the wrong product as compensation.
If you have any other questions, please email us at firstname.lastname@example.org